Support Worker

Description:

The key role of the Support Worker is to provide support to the participants, promoting choice and control and assisting participants in achieving their personal goals.

Responsibilities:

• Provide high-quality support to participants who range in levels of need
• Adherence to service agreement requirements of the funded package & meeting of deadlines
• Develop and maintain effective relationships with internal staff and external agencies
• Keep accurate and up to date documentation
• Able to work independently within the community or the participant’s home, reporting after each shift using vWorker App or any other means as advised by the Employer
• Support participants to achieve positive outcomes of their personal goals as stated with in their NDIS plan
• Participate in corporate and community events
• Other tasks as requested by the manager

Pre-Requisites:

• Cert III or above in community services or individual supporter extensive experience in providing high-quality support to individuals with additional needs or similar.
• Ability to transport participants to a range of different services and appointments
• Ability to support participants with capacity building, assisting participants in achieving their personal goals as stated within their NDIS plan
• Ability to priorities and manage competing demands
• Strong knowledge of participants needs across the lifespan and cultural considerations
• High level of interpersonal skills including the ability to consult and negotiate with a range of internal, and external stakeholders
• Strong problem solving and decision-making skills
• Demonstrated ability to work with people to overcome complex situations and problems
• Ability to work autonomously to complete tasks within set timeframes
• Demonstrated ability to deal with unpredictable situations and behaviors
• Demonstrated commitment to quality customer/client services and continuous improvement strategies
• Demonstrated experience in the provision of culturally appropriate and sensitive services to people of Culturally and Linguistically Diverse (CALD) background
• Current Driver’s License (for roles requiring participants’ transport)
• Willing to transport participants in your own car
• Willing to use your personal phone to report case notes and receive shift notification using Employer’s vWorker App
• Current NDIS Worker Screening Check or the ability to obtain one
• Rights to work in Australia